I'm passionate about the art and science of business relationships, which I've captured in Relationship Economics, for the past dozen year. As an advisor, speaker, and author, I help CEOs and their Boards think differently about their business models, growing edges, the impact of disruptive technologies and creating exceptional experiences.
How do "best of breed" people conduct relationships? I’ve identified ten attributes that successful people seem to be able to access when what I call "Relationship Impact Moments" arise. Throughout the day, each of us encounters moments that present opportunities to improve our performance on each of the ten traits.